FEPASS has always paid particular attention to new technologies, constantly updating its technological and IT equipment.
In fact, the management of claims is entirely computerized, through the use of telematic platforms for the management and storage of data, in compliance with the latest privacy regulations.
The technological equipment available to FEPASS, has allowed to raise the quality standards of the expertise, also thanks to the use of:

  • Drones with high definition optics, with qualified internal personnel and in possession of specific piloting license, which allows to have a clear, punctual and timely picture of the damages, especially in difficult to reach points;
  • Thermal imaging camera that allows to immediately identify the presence of phenomena that cannot be perceived externally to structures and equipment;
  • Hygrometers for the detection of humidity levels in the structures affected by damage.

In addition, a new concept of expertise has developed that, for those who request it, allows to drastically reduce the time for handling mass claims, with a view to improving the service offered, through:

  • VIDEO EXPERTISE, thanks to the partnership with a primary software house of the sector, through a software system and geo-localized apps, with which a video call is established with the insured during which the latter shows the claimed damages to the FEPASS operator; during this video call, recorded with the consent of the interlocutor, the FEPASS operator requests all the information necessary for the processing and subsequent quantification of damages;
  • TELEPHONE EXPERTISE, for minor damages, during which the insured submits a preliminary questionnaire for the acquisition of the information necessary for the performance of the assessment activities;
  • COMPENSATION, arranged through a network of qualified operators coordinated by FEPASS that provide for the direct repair or replacement of the damaged/lost items.